Podiatry Frequently Asked Questions

Can I cancel my appointment?

Yes, however, we require 24 hours’ notice. We understand that people become unwell or circumstances arise that may prevent you from making your appointment.
We request you to contact us with sufficient notice where possible.

Do I need a doctor’s referral to make an appointment?

Only if you are claiming podiatry under the Department of Veteran’s Affairs (DVA) or Chronic Disease Management Plan. In which case, you will need a referral from your GP.
Anyone wishing to claim treatment through Work Cover must contact their Case Manager for permission to proceed with podiatry services. We require written authorisation from the Case Manager, ensuring us that Work Cover will pay for the initial consultation and report if required.

What should I bring to the appointment?

  • A referral form/letter (only if you have been referred by your GP under DVA or Chronic Disease Management Plan).
  • Any relevant scans such as X-rays, CT’s, MRI’s, etc (only if you have them).
  • Private Health Fund card
  • Current orthotics
  • Shoes that you wear regularly (work, school and/or sport shoes)

Is Podiatry covered by Medicare?

Yes, but only under a Chronic Disease Management Plan scheme or Department of Veterans’ Affairs (DVA). Both of these require a referral from your GP as proof of your eligibility.

What is Chronic Disease Management?

Chronic Disease Management (CDM) is a government initiative that enables General Practitioners (GPs), allied health providers and a multidisciplinary team to plan and coordinate health care needs of patients with chronic disease or terminal medical conditions.

What is The Department of Veterans’ Affairs?

Department of Veterans’ Affairs (DVA) is a government agency that provides health care and rehabilitation services to those who served our nation.

Is Podiatry covered by private health insurance?

Yes! Podiatry is covered by private health insurance but it will depend on your level of cover. Please check with your health fund to see if your appointment/treatment is covered.

Do you have HICAPS?

Yes, we do. Please bring your health fund card with you when you attend your appointment.

What are your operating hours?

Monday 8:00am – 6:00pm
Tuesday 8:00am – 6:00pm
Wednesday 8:00am – 6:00pm
Thursday 8:00am – 6:00pm
Friday 8:00am – 6:00pm
Saturday 8:00am – 12:00pm
Sunday Closed